FAQ
We’ve compiled answers to the most common questions about shopping, shipping, payments and returns to make your shopping experience smooth and enjoyable.
Refund
If you’re not satisfied with your purchase, you can request a refund by contacting our customer support within 7 days of delivery. Ensure the product is unused, unwashed and has all original tags attached.
Once we receive and inspect the returned product, refunds are usually processed within 7-10 business days. The amount will be credited to your original payment method.
Yes, certain items like innerwear, accessories and products marked as Final Sale are non-refundable for hygiene and safety reasons.
You will receive a full refund for eligible returns. However, any shipping or COD charges (if applicable) are non-refundable.
Delivery
Orders are typically delivered within 3-7 business days for most locations in India. Delivery times may vary depending on your location and any unforeseen circumstances.
Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order from the My Orders section of your account.
Yes, we offer express delivery for select locations at an additional charge. You can choose this option during checkout if available.
If your order is delayed, please check the tracking status for updates. You can also contact our customer support for further assistance.
Shipping & Returns
Orders are processed within 24-48 hours of confirmation.
Delivery typically takes 3-7 business days depending on your location.
We currently deliver across California.
International shipping is not available at the moment.
Returns and exchanges are accepted within 7 days of delivery.
Products must be unused, unwashed and with all original tags and packaging.
Log in to your account and go to My Orders.
Select the item you want to return or exchange and follow the instructions.
Alternatively, you can contact our customer support for assistance.
Payment
A small COD fee may apply.
In case of refusal at the time of delivery, COD privileges may be revoked for future orders.
Prepaid Orders: Refunds will be credited to your original payment method within 7-10 business days.
COD Orders: You will be asked to provide your bank details or UPI for a secure refund transfer.
Shipping charges (if applicable) are non-refundable.
Check your bank account for debited amounts.
Ensure your payment details are correct.
Contact our support team at bcouturebybhavna01@gmail.com for assistance.
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